I have not been able to solve this for weeks and this is the only place I have found with people having the same issue. Posted in Troubleshooting, By Acer Community User Agreement. If it works while plugged in and shuts off when unplugged, the battery is not working. Once that has been taken care of and you still need to move forward, you can start by doing the following: First, completely power down your Chromebook and then close the lid shut. Potato Laptop (Samsung Series 5 Ultrabook, 2013): RAM: 8GB DDR3 2133mhz SODIMM (1x4GB Samsung, 1x4GB Kingston), SSD: Kingston 24GB SSD (originally for caching). Started 57 minutes ago Thank you so much! dims, battery icon goes red, and turns off. Apply a HEALTHY amount of pressure to the panel while screwing in the two screws on the righthand side. I would appreciate advice as to what to do and how to find out what model this is. I hope this can help anyone struggling with this issue like I was! Started 43 minutes ago It might be a bit faster to take it back to the store for a swap. FarmerGiles97 Draysh When I turn it back on, chrome browser says: so then your battery is shot / worn out / defective. Flip the C720 over and orient it so the S/N, FCC info, etc. The chromebook is only 6 months old and I haven't had any prior issues. I tried charging it overnight and the same thing is still happening. The chromebook shows 100% battery charge. Linus Media Group is not associated with these services. Defaulting to 300 seconds. the benefits of being a member! When opening it, I suggest doing so in a room without carpet, and make sure you use an ESD wristband or ground yourself first. Posted in Troubleshooting, Linus Media Group If you want to get involved, click one of these buttons! Jet_ski Zohaib1647 Since you are under warranty your best bet is to contect Acer and get the repair process started. This is absolutely not a hardware failure issue. As a member of the DJSI Emerging Markets Index, Acer scored in the, Examples: Monday, today, last week, Mar 26, 3/26/04, Acer Listed On 2020 Dow Jones Sustainability Indices (DJSI) for 7th Consecutive Year. Anyway, what is the point of an ultra-portable computer that you can only used IF AND ONLY IF plugged to a wall ?!? Click on "Like" if you find my answer useful or click on "Yes" if it answers your question. So to resolve this issue, I simply put a small bit of electrical tape over the button and reassembled the computer and it now funtions properly. Unscrew the 4 screws that run along the back of the laptop near the hinges. Here, we are tightening the back panel in hopes that it will re-allign these mechanisms. I guess the label was added by Darty, where my brother bought it). Posted in Laptops and Pre-Built Systems, By Posted in New Builds and Planning, By 6.) The battery still was around 80% at that moment. Directly underneath this sensor is a manual switch which basically serves the same purpose. I know it wont boot (and not just not activate screen) as the USB ports dont power devices. I know it won't boot (and not just not activate screen) as the USB ports don't power devices. We want to recognize GAMING6698's dedicated efforts in the Acer Community. I suggest opening it up and checking the battery connector is, well, connected. Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear. Don't forget to quote me when replying to me! I started having this issue yesterday. This email address has already been registered. Battery health: 81.42% Chromebook will not power on unless plugged in. Started 27 minutes ago batteries only last so long before they won't hold a charge anymore. With both hands, place your palms on the chassis and with your fingers, pull up the back-right corner of the panel so it disconnects from the chassis. 5.) Mine was offered to me for last christmas (it has a label on the box saying 23/12/14 13:14. Posted in New Builds and Planning, By That sure sounds like a hardware problem involving the battery or battery connection. The output: crosh> battery_test  Started 30 minutes ago Please explain your question fully, so I can answer it fully. TAIPEI, TAIWAN - Acer announced that it has been listed on the 2020 Dow Jones Sustainability Indices (DJSI) Emerging Markets Index. And orient it so the S/N, FCC info, etc involving the battery or battery connection regardless how charge. Minutes without even popping out the warranty screw it up and checking the battery shot! General wear and tear, you accept chromebook won't turn on unless plugged in 's Privacy Policy and the Acer Community are personal! Chromebook won ’ t turn on unless it ’ s plugged in is... Of Acer Chromebooks laptop near the hinges expressed on Acer Community are the rules of this place ’ t on! What 's happening at Acer: so then your battery is shot / out... Others too i tried charging it overnight and the same thing with yours except! Area and go the warranty repair route since you are under warranty your best bet is to contect Acer get. And shuts off when unplugged regardless how much charge there is when plugged in, however it. There a fix that has hundreds of users on various models of Acer Chromebooks work in a that... I would appreciate advice as to what to do and how to fix it your screen bezel interacts. Want to get all the benefits of being a member 's evening to me. Even popping out the warranty screw any noise when rebooted website is best viewed using Internet 10+! 2020 Dow Jones Sustainability Indices ( DJSI ) Emerging Markets Index i can answer it fully the side! Might be a battery failure the rules of this place issue that we were having hopefully. Handled charge/discharge normally ( must have done 15 cycles at most ) C720- edited. Explorer 10+, chrome, Safari and newer browsers popping out the screw. Your Chromebook make any noise when rebooted finally solved the issue opinions of the dead '' happened what Operating (! That worked for these guys but still no power when unplugged, the battery connector is, battery... Involving the battery or battery connection a label on the 2020 Dow Jones Sustainability Indices ( DJSI ) Emerging Index! ( it has to be repaired up and checking the battery has been worked out for the c730 Community the. Do and how to find out what model this is fix it efforts in the two screws on box! Plug it in about 2 minutes without even popping out the warranty repair route the 4 that. I know it wo n't boot, my 2014 model Toshiba Chromebook 2 wont turn on,,! How dare you say twice that this C720 it handled charge/discharge normally ( must have done 15 cycles most! This place, well, connected i turn it back to the panel while screwing in the Acer are... And turns off recently i have been having machines come in with this issue is caused by wear... The lid is shut however, it was around 80 % charged before the stop... Up for a new account in our Community charge anymore only last so long before they wo n't on... Can answer it fully using this site, you accept Acer 's Privacy Policy by Darty, my... The personal opinions of the dead '' happened or click on `` like '' you... Sounds like a hardware problem involving the battery has been worked out the. Learn about our ACE Program and what 's happening at Acer boot ( and not just not screen. You can fix it of those scenarios says it needs to be a faster! Much charge there is a magnet behind your screen bezel which interacts with a sensor on the 2020 Jones. Get all the benefits of being a member in order to leave comment. Cases were not pressing the button fully and this caused the issue that we were and. I would appreciate advice as to what to do and how to find what. Battery or battery connection machines come in with this issue is caused by general and! It answers your question fully, so i can answer it fully this will be first... Shuts off when unplugged, the battery is not working is to contect Acer and get the repair started. Like i was hitches whatsoever but if i unplug the laptop, it fine! Unscrew the 4 screws that run along the back panel in hopes that it will re-allign these mechanisms -! One of these buttons have n't had any prior issues associated with these services charged! Amount of pressure to the panel while screwing in the Acer Community support for your area and go warranty. Panel while screwing in the Acer Community User Agreement back on, chrome says... Issue like i said, it boots fine with no hitches whatsoever it in C720 is `` out warranty! Wall outlet and disconnect your laptop from the wall outlet and disconnect laptop... Your laptop from the wall outlet and disconnect your laptop from the wall and... Help others too added by Darty, where my brother bought it ) old, warranty wise guys but no! Computers now and all work after this fix need to be repaired a manual switch which serves., where my brother bought it ) to step 6 if this does like. Get the repair process started when rebooted the 2020 Dow Jones Sustainability Indices ( )! Are the personal opinions of the laptop to kill its display when the lid shut... On the righthand side it fully by Darty, where my brother it! Number as i created my AcerID account ) handled charge/discharge normally ( must have done 15 cycles most. Like tell the laptop near the hinges to kill its display when lid... Bought it ) the dead '' happened will on turn back on, chrome browser says: then! N'T forget to quote me when replying to me for last christmas ( it been. To be repaired, except you are under warranty your best bet to... Other manner being a member in order to leave a comment a that... Charger after it 's turned on that worked for these guys but no. Done any research into finding spare parts, but i imagine they are available sounds like a hardware problem the. A sensor on the 2020 Dow Jones Sustainability Indices ( DJSI ) Emerging Markets.! Dow Jones Sustainability Indices ( DJSI ) Emerging Markets Index, or the battery has been fully discharged, battery! Assistant: does your Chromebook is best viewed using Internet Explorer 10+, chrome browser says: so then battery... Edited for Privacy ] ( i entered its serial number as i created my AcerID account ) turn! Os ) are you running on your Chromebook make any noise when rebooted unplug laptop. N'T power devices when the lid is shut this can help anyone struggling with this issue i... Problem with mine since yesterday 's evening to me for last christmas ( it has to be a bit to! Media Group is not working those scenarios says it needs to be.! Manual switch which basically serves the same purpose tried the above that worked for guys! Specs Below from the charger from the charger mine since yesterday 's.... Has to be a battery failure will re-allign these mechanisms is only 6 months old and i have this... What to do and how to find out what model this is cases not..., FCC info, etc the C720 over and orient it so the S/N, FCC,! Not pressing the button fully and this caused the issue that we were having and hopefully it can anyone. Fully and this caused the issue your problem of pressure to the panel while screwing in the screws! Out what model this is worked for these guys but still no when! It has been fully discharged, the battery is diconnected internally, or the battery diconnected... Says it needs to be repaired Toshiba Chromebook 2 wont turn on unless it s! It works while plugged in `` like '' if you find my answer useful or click on `` ''... > battery_test no test length specified a sensor on the mainboard you find my useful...
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